Kenaitze Indian Tribe
  • Dena'ina Wellness Center - Front Office
  • Kenai, AK, USA
  • Full Time

KIT Logo                                                    Job Description

Job Title:

Registration Technician I

Revision Date:

1/20/2014

Dept./Program:

Dena'ina Wellness Center

Employment Status:

Full Time

Division:

Health Services Division

FLSA Status:

Non-Exempt

Reports To:

Front Desk Supervisor

Schedule:

Monday-Friday

Supervises:

N/A

Posting Period:

 7/15/2014 - open until filled

 

Job Summary

The Registration Technician I is a member of the Registration Desk Team and is responsible for the collection, verification, and entry for all patient demographic and insurance information.  The Registration Technician I will rotate between the Registration Desk and the Call Center within the Dena'ina Wellness Center.  The accurate and timely performance of job duties of the Registration Technicians directly impacts the revenue received by the Kenaitze Indian Tribe.  

Essential Functions

Registration Desk Duties

  • Greets all patients, customers, co-workers with a smile- provides exceptional customer service with each interaction
  • Responsible for patient registration, ensuring accurate capture and data entry of all patient updated demographic and insurance information
  • Ensure capture of all charges for services provided at the Dena'ina Wellness Center
  • Operate credit card machine and cash drawer
  • Schedule future appointments at check-out
  • Scan ID, CIB, and insurance cards into electronic registration package
  • Hand out referral forms, intake packets, educational materials, as needed

Call Center Duties

  • Answer multi-line phone
  • Route calls to appropriate individual or department
  • Schedule appointments, completing mini registration for new patients
  • Ensure accurate verification of insurance and data entry into electronic registration package
  • Reschedule No Show and Cancelled appointments
  • Perform appointment reminder calls, include fee for service or outstanding balance, as appropriate
  • Verification of insurance
  • Monitor waiting room behaviors
  • Attend all required meetings
  • Performs other job duties as assigned

Potential for advancement to Registration Technician II once requirements have been met.

Working Conditions

Lifting Requirements

Light work – Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.  If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

Physical Requirements

Stand or Sit (Stationary position)

Walk (Move, Traverse)

Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)

Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse)

Stoop, kneel, crouch or crawl (Position self (to), Move)

Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)

See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)

Repetitive Motion

OSHA Categories

Category II – Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur

Equipment and Tools

List Equipment used for job:  Computer, Phone, Fax Machine, Photo Copier, Credit Card Machine, Scanner

List Tools:

Drives KIT or Personal Vehicle:   Both

Other:

Travel

Local

In-State

Qualifications

Education

  • High School Diploma or GED
  • Associates Degree in related field, preferred

Experience

  • 2 years in a scheduling or registration function in a healthcare setting required
  • Experience and understanding of the Revenue Cycle function within an organization
  • Experience in insurance verification and charge collections
  • Proficient in Microsoft Office Suite
  • Knowledge of, and experience in, Electronic Health Records with specific focus on Patient Scheduling and Registration
  • Knowledge of HIPAA and 42 CFR, Part 2

Special Skills

  • Ability to type 40 wpm, 10-key by touch
  • Accuracy and dependability a must
  • Exceptional Customer Service Skills
  • Effective written, oral, and interpersonal skills
  • Ability to work independently

Advancement to Registration Technician II Requirements:

  • 3 years in Registration Technician I position –AND-
  • Consistent Demonstration of the following
    • Reliable, excellent attendance
    • Excels at customer service
    • Strong knowledge and understanding of position with direct relation to the revenue cycle
    • Exhibits mentoring qualities
    • Strong Initiative, good self-starter

 

Signature

This Job Description reflects Kenaitze Indian Tribe's best effort to describe the essential functions and qualifications of the job described.  It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job.  This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.  This is not intended to be a contract. 




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Kenaitze Indian Tribe

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