Kenaitze Indian Tribe
  • Dena'ina Wellness Center - Front Office
  • Kenai, AK, USA
  • Part Time

Registration Technician I

Dept./Program: DWC Front Desk

Division: Health Systems

Reports To: Front Desk Supervisor

Revision Date: 9/19/2016

Employment Status: Part Time

FLSA Status: Non-Exempt

Schedule: 20 hours/week

Preference: Native preference under P.L. 93-638

Job Summary

The Registration Technician I is a member of the Registration Desk Team and is responsible for the collection, verification, and entry for all patient demographic and insurance information. The Registration Technician I will rotate between the Registration Desk and the Call Center within the Dena'ina Wellness Center. The accurate and timely performance of job duties of the Registration Technicians directly impacts the revenue received by the Kenaitze Indian Tribe.  

Essential Functions

Registration Desk Duties

  • Greets all patients, customers, co-workers with a smile- provides exceptional customer service with each interaction
  • Responsible for patient registration, ensuring accurate capture and data entry of all patient updated demographic and insurance information
  • Ensure capture of all charges for services provided at the Dena'ina Wellness Center
  • Operate credit card machine and cash drawer
  • Schedule future appointments at check-out
  • Scan ID, CIB, and insurance cards into electronic registration package
  • Hand out referral forms, intake packets, educational materials, as needed

Call Center Duties

  • Answer multi-line phone
  • Route calls to appropriate individual or department
  • Schedule appointments, completing registration for new patients
  • Ensure accurate verification of insurance and data entry into electronic registration package
  • Reschedule No Show and Cancelled appointments
  • Perform appointment reminder calls
  • Verification of insurance
  • Monitor waiting room behaviors
  • Attend all required meetings

Potential for advancement to Registration Technician II once requirements have been met.

It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.

Working Conditions

Lifting Requirements

Light work Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

Physical Requirements

  • Stand or Sit (Stationary position)
  • Walk (Move, Traverse)
  • Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)
  • Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse)
  • Stoop, kneel, crouch or crawl (Position self (to), Move)
  • Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
  • See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
  • Repetitive Motion

OSHA Categories

Category II Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur

Equipment and Tools

Equipment used for job: Computer, Phone, Fax Machine, Photo Copier, Credit Card Machine, Scanner

Drives KIT or Personal Vehicle:   Both

Travel

  • Local
  • In-State

Qualifications

Education

  • High School Diploma or GED
  • Associates Degree in related field, preferred

Experience

  • One years in a scheduling or registration function in a healthcare setting required
  • Experience and understanding of the Revenue Cycle function within an organization
  • Experience in insurance verification and charge collections
  • Proficient in Microsoft Office Suite
  • Knowledge of, and experience in, Electronic Health Records with specific focus on Patient Scheduling and Registration
  • Knowledge of HIPAA and 42 CFR, Part 2

License

  • Valid Alaska Driver License

Special Skills

  • Ability to type 40 wpm, 10-key by touch
  • Accuracy and dependability a must
  • Exceptional Customer Service Skills
  • Effective written, oral, and interpersonal skills
  • Ability to work independently

Advancement to Registration Technician II Requirements:

  • Consistent Demonstration of the following
    • Reliable, excellent attendance
    • Excels at customer service
    • Strong knowledge and understanding of position with direct relation to the revenue cycle
    • Exhibits mentoring qualities
    • Strong Initiative, good self-starter
Kenaitze Indian Tribe
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