Kenaitze Indian Tribe
  • Tribal Member Services
  • Kenai, AK, USA
  • Full Time

Tribal Member Services Manager

Dept./Program: Tribal Programs

Division: Executive Office

Reports To: Tribal Programs Director

Supervises: Tribal Harvest Program Manager, Tribal Member Services Supervisor

Employment Status: Full Time

FLSA Status: Exempt Executive

Schedule: Exempt

Preference: TERO Ordinance 2017-01, P.L. 93-638

Revision Date: 08/13/2018

Job Summary

The Tribal Member Services Manager is responsible for facilitating tribal services "One Stop" communications center enrollment services; harvest programs and compiling reports to provide to the Executive Director; This position is responsible for overseeing requests for tribal member services, and providing guidance to the Executive Director in planning the Tribe's and Tribal Member Services strategies, goals, initiatives and structure in alignment with Tribe's values and vision. The Tribal Member Services Manager responds to budgetary and performance measures, achievement of goals and strategies, and results of dashboard metrics and monitoring functions.

Essential Functions

  • Supervision, mentoring, training and succession planning of Tribal Member Services staff and positions.
  • Develop and oversee the Tribal Membership Services Department One-Stop Communication Program with whose primary duty is serving as a communication avenue and first point of contact with tribal members, their family and those requesting tribal services.
  • Responsible for assisting the Executive Director with development, completion and reporting on Tribal member services and initiatives and Tribal Council strategic and annual planning and project deliverables.
  • Responsible for providing enrollment and election support with a timely, knowledgeable and respectful environment of quality customer service.
  • Planning and development of future Tribal positions in partnership with the Education and Career Development and Human Resources departments.
  • Responsible for Tribal membership, enrollment and election files.  Oversees the Tribal archiving and NAGPRA regulations and processes.
  • Works in partnership with the Communication Department on coordinating, creating, tracking and maintaining correspondence to and from Tribal Members, internal government, government to government, committee/commissions and un'ina (customers).
  • Oversees vital statistics, reporting for Alaska Department of Fish and Game, scheduling of the fishery, drafting of ordinances and resolutions maintaining and updating Tribal Self-Governance dashboards.
  • Provides support to activities in the Executive Office, collaborating with staff throughout the bureaus and programs.
  • Manage Tribal Government apartment.
  • Maintain a good working relationship with co-workers, Tribal members and the public.
  • Take an active role in cultural orientation.
  • Ensure Council Committee directives are noted and works with the Executive Director to ensure that tasks are delegated and completed.
  • Attend council, committee, training and staff meetings as required.
  • Maintains confidentiality in accordance with the Tribe's policy.

It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list.  The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.

Working Conditions

Lifting Requirements

Sedentary work Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements

Stand or Sit (Stationary position)

Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)

Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)

See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)

Pushing or Pulling

Repetitive Motion

OSHA Categories

Category III Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid

Equipment and Tools

List Equipment used for job: Computer, copier, fax, scanner and other office equipment

Drives KIT or Personal Vehicle: Personal



Comments: Travel between tribal locations may be required for meetings



  • Associate's degree in relevant field (business, political science, organizational management, public relations, etc.) or a combination of education and experiance in a relative field may be substituted for a degree.


  • Five to eight years of Tribal Government experience
  • Three to five years of experience working with Governmental Agencies
  • Experience with and knowledge of grants, contracts, and compact agreements (BIA)
  • Experience in public speaking and presentation of Tribal Self-Governance related information
  • Experience working in state, federal and tribal legislative processes is highly desired.
  • Experience in writing summaries and interpretation of governmental initiatives


  • Valid Alaska Driver License and must remain insurable under the Tribe's policy

Special Skills

  • The ability to effectively write and edit documents, meeting notes, memoranda, and briefings.
  • Ability to show a high level of discernment and strict confidentiality according to ethical standards as written in the Tribe's Code of Conduct and Tribal Policy.
  • Ability to form and maintain positive/proactive work relationships with a wide variety of people, agencies and personalities as a representative of the office of the Executive Director.
  • Proficient in Microsoft Office Program products.
  • Extensive knowledge of Dena'ina language, culture and Tribal affiliation
  • Must be familiar with the Kenaitze Indian Tribe community
  • Knowledge of Kenaitze Indian Tribe's history, governance structure, subsistence, tribal enrollment, and cultural heritage, as well as factors impacting sovereignty and self-governance.
  • Willingness to learn the language, culture and history of the Dena'ina people.
Kenaitze Indian Tribe
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